Terms of Service

These Terms of Service (the Terms) are a contract between you and Honey Nudger Inc. (we, us), the company that operates DeepSieve (the Service). They apply when you create an account, use the web application, or call the API.

If you are agreeing on behalf of a company or other organisation, you represent that you have authority to bind it, and you means that organisation. If you do not agree, do not use the Service.

Some documents are incorporated into these Terms by reference: our Privacy Policy, the plan and pricing terms published on our pricing page, and — if you have signed one — a Data Processing Agreement or an order form. Where a signed order form conflicts with these Terms, the order form governs.

• Blueprint — the schema you describe and approve: the entities, columns, relationships and prompts that define your dataset.
• Run — one execution of the research pipeline against sources on the public web.
• Output — the rows, cell values, citations, confidence scores, verification verdicts and exports the Service produces for you.
• Customer Data — everything you supply: prompts, seed lists, Blueprints, uploaded material, account and billing details, and the Output stored in your workspace.
• Credit — the prepaid unit consumed by a Run or by keeping a report fresh, as described on our pricing page.

You must be at least 18 years old and legally able to enter a contract. The Service is not directed at children and we do not knowingly permit their use of it.

You are responsible for everything done under your account, including by your team members and by any automated agent using an API key you minted. Keep credentials secret, use the role controls we provide, and tell us promptly at support+deepsieve@honeynudger.ai if you believe an account or key has been compromised.

Accounts are organisation-scoped. The owner controls membership, roles, billing and deletion. If your access is granted by an organisation, that organisation — not us — decides what you may do and may remove your access.

DeepSieve researches publicly accessible web sources. It infers a Blueprint from your description, waits for your approval, creates database tables, runs deep research against the public web, extracts structured values, records the sources it read, and re-verifies values on the schedule you configure.

To state plainly what we do not do, because each of these has been asked:

• We do not license or resell proprietary databases, paywalled corpora, or regulatory filing services. Coverage is the public web.
• Research is not real time. A Run takes time to complete, and freshness is governed by the re-verification schedule you set, not by a live feed.
• The Service does not replace your professional judgement, and its Output is not legal, financial, investment, tax, medical or other professional advice.

We may change, add to or discontinue features. If we make a change that materially reduces a capability you rely on, we will give reasonable notice through the Service or by email.

The Service uses large language models. Language models produce fluent text that can be wrong, and they do so without signalling it. Our verificationlayer — cell-level citations where we found sources, confidence scores and an independent QA pass — exists to make that risk visible and inspectable. It reduces the risk. It does not eliminate it, and it is not a guarantee.

Concretely, and so there is no room for misunderstanding: a cell may carry a source link whose page does not actually support the value; a value may be extracted into a column where it does not belong; a confidence score is a calibrated estimate rather than a measurement; a QA verdict is advisory and does not by itself prevent a value from being stored; and two records that describe the same real-world entity may appear as separate rows.

We give you the tools to do that verification — the source URLs behind the values we could source, the evidence trail, the confidence and verification indicators, and full export. Use them. If your deliverable carries your name, check the cells that matter before it ships.

You agree not to use the Service to:

• break the law, or infringe anyone’s intellectual property, privacy or other rights;
• build profiles of individuals for surveillance, stalking, harassment, or to re-identify people from data that was de-identified;
• make decisions about a person’s employment, credit, housing, insurance, education or access to essential services on the basis of Output — the Service is not designed, tested or offered for those uses;
• circumvent a website’s access controls, paywalls or authentication, or direct us to do so on your behalf. (Where a page declines automated access, the Service may fall back to the publicly available search-engine listing for it rather than the page itself.);
• present Output as human-verified fact when it has not been verified, or strip citations in order to obscure where a value came from;
• probe, overload or interfere with the Service or its infrastructure, evade rate limits or spend controls, or share credentials to exceed your plan;
• resell or provide the Service itself as a competing product. Reselling the datasets and reports you produce — including as a subscription to your own clients — is expressly permitted and is a use we designed for.

We may suspend an account that we reasonably believe is violating this section, is causing a security or legal risk, or has an unpaid balance. Where circumstances allow, we will tell you first and give you a chance to fix it; where they do not — an active security threat, a legal demand — we may act immediately and tell you afterwards.

You own your Customer Data and your Output. Nothing in these Terms transfers ownership of them to us.

You grant us a limited, non-exclusive licence to host, copy, transmit, process and display Customer Data solely to operate the Service for you, to provide support you ask for, and to keep the Service secure. That licence exists so we can run the product, and it ends when the data is deleted.

We do not train models on your data. Your Blueprints, prompts, research and exports are not used to train our models or a provider’s. We send prompts to model providers under zero-retention terms where the provider offers them; the current provider list is published in our Trust Center.

We do use aggregated, de-identified operational metrics — run durations, error rates, throughput — to run and improve the Service. These never identify you and never contain your research content.

You are responsible for having the right to submit whatever you submit, and for the lawfulness of the research you direct. If your prompts cause the Service to collect personal data about individuals, you act as the controller of that processing and the obligations in our Privacy Policy’s research-results section apply to you.

Third-party content the Service reads remains the property of whoever owns it. Citations and short extracts are recorded so a value can be traced to its source; that does not grant you rights in the underlying source material, and republishing it is your call to make against your own legal advice.

Paid plans are billed in advance in US dollars. Prices, included allowances and the unit each allowance is counted in are published on our pricing page, which forms part of these Terms. Card payments are processed by Stripe; we do not store your card number.

• Credits are prepaid and consumed as you use them. In the web app we show you the unit count and the total before a Run is charged, and you approve it. Over the API a Run is charged when you start it — call the estimate endpoint first if you want the cost in advance.
• Unused credits roll over and stay spendable for twelve months from the month they were granted, for as long as your subscription is active.
• On cancellation, unspent credits end with the period you have already paid for. Auto-recharge switches off immediately on cancellation, so you cannot buy credits you would lose.
• If a Run fails, we refund what it was charged, automatically, in credit.
• If your balance runs out, we pause keeping your reports fresh and new Runs stop until you top up. We do not take away your data, your exports or your ability to read them over the API.

Prices stated exclude taxes. You are responsible for sales, use, VAT, GST and similar taxes, other than taxes on our income. Invoiced amounts are due on the terms stated on the invoice; we may charge interest on late amounts at the lower of 1.5% per month or the maximum the law allows.

We may change prices. A change takes effect at your next renewal, and we will give at least 30 days’ notice by email before it does. If you do not accept a price change, cancel before it takes effect.

Refunds. Beyond the automatic failed-Run credit refund above, subscription fees and credit purchases are non-refundable, and cancelling part-way through a period does not produce a pro-rata refund — you keep access for the rest of the period you paid for. If you believe you have been billed in error, write to support+deepsieve@honeynudger.ai and we will look at it properly.

You may cancel at any time, without talking to anyone. Cancellation takes effect at the end of the period you have paid for.

After that, your access becomes read-only for one year. Exports and the API keep working so you can take your data with you; new Runs do not. We email you at closure and again 90, 30 and 7 days before deletion. Those emails are transactional and carry no unsubscribe link, deliberately: losing a year of research without warning because you once unsubscribed from billing mail is not an acceptable outcome.

At the end of the retention window we delete your workspace and its contents. Deletion is irreversible. Backups age out on their own schedule afterwards. You can also ask us to delete your data sooner, and we will.

We may terminate these Terms if you materially breach them and do not fix it within 30 days of notice, or immediately for the suspension grounds in the acceptable-use section. If we terminate for our own convenience, we refund the unused portion of prepaid fees.

Sections that by their nature should survive termination do — ownership, confidentiality, disclaimers, liability limits, indemnities and governing law.

We own the Service — the software, models we develop, interfaces, documentation, and our names and marks. These Terms grant you a limited, revocable, non-transferable right to use the Service under your plan, and nothing more. You may not copy, reverse-engineer, or create derivative works of the Service except to the extent that restriction is unenforceable where you are.

If you send us feedback or suggestions, we may use them freely and without obligation. We would rather have your feedback than an awkward silence, and this clause is what lets us act on it.

Each of us may learn non-public information from the other. Each will use the other’s confidential information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to people who need it and are bound to keep it confidential. This does not cover information that is public through no fault of the receiver, was already known, or is independently developed. If a law or court compels disclosure, the receiving party will give notice where it is legally able to.

The Service depends on third parties — cloud hosting, model providers, authentication, payments and email among them. They are listed, with their purpose and region, in our Trust Center, and we notify customers before adding one. We are responsible for our subprocessors’ performance of the Service; we are not responsible for third-party websites the Service reads, or for services you separately choose to connect.

We warrant that we will provide the Service with reasonable skill and care, and that we will not materially reduce its security protections during yourpaid term. Enterprise plans carry a written service-level agreement; no other uptime commitment is made or implied.

Some jurisdictions do not allow the exclusion of certain warranties. Where that is so, the exclusions above apply to the greatest extent permitted, and nothing here limits rights you have as a consumer that cannot be limited by contract.

These limits do not apply to: your payment obligations; either party’s indemnification obligations; breach of the confidentiality section; a party’s infringement of the other’s intellectual property; or fraud, gross negligence or wilful misconduct. Nothing here excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence.

The allocation of risk in this section is a fundamental part of the bargain between us, and it is reflected in what we charge.

We will defend you against a third-party claim that the Service, as we provide it, infringes that party’s intellectual property rights, and we will pay the damages finally awarded or agreed in settlement. If the Service becomes the subject of such a claim, we may procure the right to continue, modify it to be non-infringing, or terminate the affected part and refund prepaid unused fees. We have no obligation for a claim arising from your Customer Data, from your use in breach of these Terms, or from combination with something we did not supply.

You will defend us against a third-party claim arising from your Customer Data, your use of Output, or your use of the Service in breach of these Terms or applicable law, and pay the damages finally awarded or agreed in settlement.

In each case the indemnified party must give prompt notice, let the indemnifying party control the defence, and cooperate reasonably. No settlement that admits liability or imposes an obligation on the indemnified party may be made without its consent.

You represent that you are not located in, and are not ordinarily resident in, a country or territory subject to comprehensive US sanctions, and that you are not on a restricted-party list. You will not use or export the Service in violation of US export control or sanctions laws.

We may update these Terms. If a change is material, we will give at least 30 days’ notice by email or in the Service before it takes effect, and the effective date at the top of this page will change. Continuing to use the Service after that date means you accept the updated Terms; if you do not, cancel before the date and the previous Terms govern the rest of your paid period.

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

Before filing anything, write to us at support+deepsieve@honeynudger.ai and give us 30 days to resolve it. Most things are a misunderstanding about a charge, and that is faster for both of us.

If that does not work, the state and federal courts located in Delaware have exclusive jurisdiction, and each party consents to venue there. Either party may seek injunctive relief in any court to protect its intellectual property or confidential information.

• Entire agreement. These Terms and the documents they incorporate are the whole agreement about the Service, and replace anything said before.
• Severability. If a provision is unenforceable, the rest stays in effect and the provision is narrowed to the minimum needed to make it enforceable.
• No waiver. Not enforcing a right once does not waive it.
• Assignment. Neither party may assign these Terms without the other’s consent, except to a successor in a merger or sale of substantially all assets. We will tell you if that happens.
• Force majeure. Neither party is liable for a delay caused by something genuinely outside its reasonable control. This does not excuse payment.
• Notices. We give notice by email to your account owner or in the Service. You give notice to us at support+deepsieve@honeynudger.ai.
• Independent parties. Nothing here creates a partnership, agency, employment or joint venture.